Billing FAQ
We use Stripe for all payment processing. Card details never touch BizRnR servers — every checkout, every receipt, every refund runs through Stripe's PCI-compliant infrastructure. This article answers the billing questions customers ask most often.
When am I charged?
The base subscription is charged the day you upgrade and on the same day every month after. If you upgraded on the 14th, you're billed on the 14th every month. Overage charges (interactions above your tier's monthly cap) are billed on the same day, alongside the next month's base subscription.
What's an "interaction"?
An interaction is one customer-facing AI conversation event:
- One inbound voice call (regardless of length).
- One web-chat session (closed after 10 min of inactivity, then a new session counts as a new interaction).
- One missed-call text-back.
- One inbound SMS reply within the 72-hour reply window.
- Enterprise or contracted accounts may have additional channels, such as WhatsApp, social DMs, email, or outbound campaign events. Those are counted according to the contract and billing view for that account.
Internal AI processing — the model thinking, the dashboard refreshing, the search query — is not an interaction. You're billed only when a customer is on the other end.
What if I go over my monthly cap?
You don't get cut off. Overage continues seamlessly at the per-interaction rate for your tier:
- AI Receptionist: $0.20 per interaction over 100/mo.
- Enterprise: contracted volumes and pricing.
A typical AI Receptionist customer at 130 interactions pays $99 + (30 x $0.20) = $105 for the month.
The dashboard's Billing → Usage view shows running totals so there are never surprise bills. If you're tracking toward a big overage, you can upgrade tiers mid-month and the math usually favors the upgrade.
Can I see invoices and receipts?
Yes — every invoice is in Stripe's customer portal, accessible from Billing → View invoice history in the dashboard. Stripe also emails you a receipt at every charge.
For accounting, we expose:
- A monthly PDF invoice (downloadable from the customer portal).
- A CSV export of all interactions with timestamps and channel breakdown (under *Billing → Export usage*).
- Webhooks on
invoice.paid,invoice.payment_failed, andcustomer.subscription.updatedif you want to sync into your accounting system automatically.
What happens if my card fails?
Stripe retries the charge automatically over the next 7 days using its smart-retry logic. You'll get an email at the first failure and again before the final retry. If all retries fail, your subscription enters a 14-day grace period where the product keeps working but you'll see a banner asking you to update your card. After 14 days, the subscription is cancelled and the AI stops answering — your data is preserved for 90 days while you sort out the payment.
To avoid this entirely, keep at least one backup card on file. Add a second card from Billing → Payment methods.
Can I get a refund?
Yes, in the cases you'd expect:
- Within 30 days of your first paid month, no questions asked. Email
support@bizrnr.comwith your tenant ID and we issue a full refund through Stripe. - Tier-mismatch refunds (you upgraded by accident, or the new tier didn't fit): we'll pro-rate.
- Genuine product failures (the AI was unavailable for >2 hours and your business missed calls because of it): we'll credit the next month.
We don't do refunds on trailing months once you're past 30 days unless there's a genuine product failure. Cancellations take effect at the end of the period — you don't lose the days you've already paid for.
Sales tax and VAT
We collect sales tax in US states where we have nexus and VAT in EU/UK based on your billing address. The line item shows on every invoice. If your business is tax-exempt or has a valid VAT number, add the certificate or VAT ID under *Billing → Tax details* and future invoices will reflect it. Past invoices can be re-issued on request.