SMS, email, WhatsApp, and social channel readiness
BizRnR can support multiple customer channels, but each channel has different rules, plan gates, and setup requirements. Do not assume a channel is live just because it appears in older screenshots or marketing copy.
AI Receptionist plan
The current self-serve AI Receptionist plan focuses on inbound AI voice receptionist coverage, a dedicated phone number, missed-call text-back, post-call SMS briefing to the owner, CRM Lite, transcripts, and the AI Business Page. Web chat, outbound campaigns, WhatsApp, social DMs, and lead-gen automation are not included in the current self-serve plan.
SMS
SMS can include owner notifications, missed-call text-back, and customer replies when enabled. Campaign-style SMS is more regulated than replying to a recent customer conversation and may require A2P 10DLC registration, approved messaging content, opt-out handling, and support review.
Email outreach and email automation are advanced surfaces. If enabled for your account, confirm sender identity, DNS records, warm-up status, unsubscribe handling, and CRM sync before sending volume.
WhatsApp requires Meta Business setup, a WhatsApp Business Account, approved sender configuration, and template approvals for outbound business-initiated messages. Inbound reply windows and template rules matter. Contact support if you need WhatsApp enabled.
Social DMs
Instagram, Facebook, LinkedIn, X, and TikTok support depends on account connection, platform permissions, and plan/contract status. Use social automation carefully because platform policies change and customer expectations are higher in public or semi-public channels.
Campaign readiness checklist
Before any outbound or campaign workflow:
- Confirm the channel is included in your plan or contract.
- Confirm consent and opt-out handling.
- Confirm sender identity and registration.
- Test with internal recipients.
- Review message copy for accuracy.
- Confirm leads and replies land in CRM.
- Start with low volume and monitor errors.
If a channel is missing
Open Dashboard -> Support and ask whether the channel is available for your account. Include the channel name, the business use case, expected volume, and whether you already have the required external account.