Using Reviews
What It Does
The Reviews feature gives you a central place to collect, view, and manage customer feedback for your business. Instead of checking multiple platforms separately, you can see incoming reviews in one dashboard and take action from there.
How to Get Started
- Connect your review sources — Go to the Reviews section and link the platforms where your customers leave feedback (such as Google or Facebook).
- View your reviews — Once connected, your reviews will populate in the dashboard. You can filter by source, date, or rating to find what you need quickly.
- Respond to reviews — Select any review to draft and post a response directly from the dashboard, without switching tabs or logging into each platform separately.
- Set up notifications — Turn on alerts so you're notified when new reviews come in, helping you respond promptly.
Common Questions
Can I respond to all reviews from the dashboard? Response capability depends on the permissions granted by each connected platform. Some platforms may require you to respond natively. Check each connection's settings for details.
What happens if I disconnect a review source? Your previously synced reviews will remain visible in the dashboard, but new reviews from that source will stop updating until you reconnect it.
Can multiple team members manage reviews? Yes. Anyone on your team with the appropriate dashboard access can view and respond to reviews. Check your account's user permissions settings to control who has access.
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> Tip: Responding to reviews — both positive and negative — signals to potential customers that you're engaged and attentive. Aim to reply to new reviews as quickly as your schedule allows.