Skip to main content

SMS Opt-In Compliance — Favorite Followers LLC (BizRnR)

This page is a reference for Twilio A2P 10DLC / TCR reviewers. It documents how BizRnR collects affirmative, TCPA-compliant SMS consent, how the SMS program is disclosed to users, and how we handle STOP / HELP keywords.

Legal entity: Favorite Followers LLC · dba BizRnR · bizrnr.com · support@bizrnr.com

1. Live registration page — consolidated method screen

Opt-in is collected on https://bizrnr.com/auth/register when a user registers by mobile text or verifies a mobile number after Google/email registration. The full SMS policy is linked from the short Terms checkbox rather than rendered in the registration card:

Screenshot of the BizRnR registration method screen with Google, email magic link, and mobile text registration paths.
Live URL: https://bizrnr.com/auth/register · the full SMS disclosure is linked from the Terms and Privacy Policy.

2. Terms checkbox — unchecked by default

The checkbox appears whenever registration needs to send a verification text. It is unchecked by default and links to the Terms and Privacy Policy. The Send Code button stays disabled until the user checks it, so every registration SMS is tied to affirmative acceptance.

Screenshot of the live checkbox + label, taken from the static preview page /compliance/sms-opt-in-preview (identical markup to the production phone-verification step):

Close-up of the short BizRnR Terms checkbox and Send Code button on the registration phone step.
Live interactive preview: https://bizrnr.com/compliance/sms-opt-in-preview · The Send Code button is enabled after the checkbox is checked. When the user affirms the checkbox, POST /api/account/sms-consent writes profiles.sms_consent_at before any SMS fires.

Consent checkbox — verbatim label

Embedded here so the text is literally on the same URL for any TCR reviewer (identical to what ships to production):

3. SMS Program disclosure location

The full SMS disclosure is no longer rendered inside registration. It lives in the Terms of Service and Privacy Policy so the account creation flow stays short while the full policy remains public:

SMS Program — Favorite Followers LLC (BizRnR)

The Terms of Service and Privacy Policy describe enrollment, message types, frequency, carrier rates, STOP/HELP handling, supported carriers, and the no-sharing rule for phone numbers and SMS consent data. Registration links to those documents from a short checkbox instead of rendering the entire policy inline. For full terms see our Privacy Policy and Terms of Service.

4. STOP / HELP handling

Inbound SMS is processed by POST /api/twilio/sms-reply (webhook registered on our Twilio Messaging Service, SID MG9f5780630859dd65642c5860509af29c). The handler:

  • Recognises all CTIA opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT. On match we set erm_contacts.do_not_contact = true, log an activity, and Twilio auto-replies with the standard unsubscribe confirmation.
  • Recognises HELP and INFO. Explicit reply: "BizRnR (Favorite Followers LLC) customer support. Reply STOP to unsubscribe. Msg&Data rates may apply. Support: support@bizrnr.com".

5. TCPA audit trail

On every affirmative opt-in we persist, in our profiles table:

  • sms_consent_at — server timestamp of the opt-in
  • sms_consent_ip — client IP at consent time
  • sms_consent_user_agent — client user agent at consent time
  • sms_consent_source — capture surface (register, settings, etc.)

These columns give us a per-user audit trail of express written consent, discoverable by user id on request from any carrier or auditor.

6. Privacy & Terms

  • Privacy Policy — SMS Messaging Program section covers data retention, sharing limits (we do not sell or share phone numbers for third-party marketing), and opt-out mechanics.
  • Terms of Service — Section 4 covers SMS program scope, frequency, supported carriers, and opt-in/opt-out flow.

7. Sample messages

Every message begins with brand identification and ends with an opt-out hint:

  1. BizRnR: Your verification code is 123456. It expires in 10 minutes. Reply STOP to opt out, HELP for help.
  2. BizRnR: Your trial expires in 3 days. Upgrade to keep your AI voice agent: https://bizrnr.com/pricing Reply STOP to opt out.
  3. BizRnR: Welcome! Your AI voice agent is active at +1619XXXXXXX. Log in: https://bizrnr.com Reply STOP to opt out.
  4. BizRnR: Your scheduled demo with Bri is confirmed for tomorrow 3 PM PT. Reply STOP to opt out, HELP for help.
  5. BizRnR: Payment processed. Your Spark plan is active. Dashboard: https://bizrnr.com Reply STOP to opt out.

Last updated: April 24, 2026 · This page is publicly accessible at https://bizrnr.com/compliance/sms-opt-in