SMS Opt-In Compliance — Favorite Followers LLC (BizRnR)

This page is a reference for Twilio A2P 10DLC / TCR reviewers. It documents how BizRnR collects affirmative, TCPA-compliant SMS consent, how the SMS program is disclosed to users, and how we handle STOP / HELP keywords.

Legal entity: Favorite Followers LLC · dba BizRnR · bizrnr.com · [email protected]

1. Live registration page — SMS Program disclosure (first-paint)

Opt-in is collected on https://bizrnr.com/auth/register during the phone-verification step. The SMS Program disclosure is rendered server-side at the bottom of the registration card — it is visible on first paint without JavaScript and without navigating the multi-step form:

2. Consent checkbox — unchecked by default

The actual opt-in checkbox appears on the phone-verification step of the registration flow. It is unchecked by default, required before the Send Code button enables, and is gated in both the UI and the API handler: no SMS can fire until the user affirmatively checks the box, and the TCPA audit trail is persisted (see section 5) before the first SMS is sent.

Screenshot of the live checkbox + label, taken from the static preview page /compliance/sms-opt-in-preview (identical markup to the production phone-verification step):

Consent checkbox — verbatim label

Embedded here so the text is literally on the same URL for any TCR reviewer (identical to what ships to production):

3. SMS Program disclosure (verbatim)

The same disclosure is rendered server-side at the bottom of every step of the registration page, inside an <section id="sms-program-disclosure"> element:

SMS Program — Favorite Followers LLC (BizRnR)

By affirmatively checking the SMS opt-in checkbox during account registration, you agree to receive automated SMS messages from Favorite Followers LLC (BizRnR)including account verification codes, trial expiration reminders, onboarding instructions, and transactional service notifications. Message frequency: up to 5 messages per month. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Consent is not required to purchase or use services. For full terms see our Privacy Policy and Terms of Service.

4. STOP / HELP handling

Inbound SMS is processed by POST /api/twilio/sms-reply (webhook registered on our Twilio Messaging Service, SID MG9f5780630859dd65642c5860509af29c). The handler:

• Recognises all CTIA opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT. On match we set erm_contacts.do_not_contact = true, log an activity, and Twilio auto-replies with the standard unsubscribe confirmation.
• Recognises HELP and INFO. Explicit reply: "BizRnR (Favorite Followers LLC) customer support. Reply STOP to unsubscribe. Msg&Data rates may apply. Support: [email protected]".

5. TCPA audit trail

On every affirmative opt-in we persist, in our profiles table:

• sms_consent_at — server timestamp of the opt-in
• sms_consent_ip — client IP at consent time
• sms_consent_user_agent — client user agent at consent time
• sms_consent_source — capture surface (register, settings, etc.)

These columns give us a per-user audit trail of express written consent, discoverable by user id on request from any carrier or auditor.

6. Privacy & Terms

• Privacy Policy — SMS Messaging Program section covers data retention, sharing limits (we do not sell or share phone numbers for third-party marketing), and opt-out mechanics.
• Terms of Service — Section 4 covers SMS program scope, frequency, supported carriers, and opt-in/opt-out flow.

7. Sample messages

Every message begins with brand identification and ends with an opt-out hint:

1. BizRnR: Your verification code is 123456. It expires in 10 minutes. Reply STOP to opt out, HELP for help.
2. BizRnR: Your trial expires in 3 days. Upgrade to keep your AI voice agent: https://bizrnr.com/pricing Reply STOP to opt out.
3. BizRnR: Welcome! Your AI voice agent is active at +1619XXXXXXX. Log in: https://bizrnr.com Reply STOP to opt out.
4. BizRnR: Your scheduled demo with Bri is confirmed for tomorrow 3 PM PT. Reply STOP to opt out, HELP for help.
5. BizRnR: Payment processed. Your Starter plan is active. Dashboard: https://bizrnr.com Reply STOP to opt out.

Last updated: April 13, 2026 · This page is publicly accessible at https://bizrnr.com/compliance/sms-opt-in