Compliance, call recording, consent, and retention
BizRnR gives you tools to handle calls and customer messages responsibly. Your business remains responsible for using those tools in a way that fits your industry, location, and customer promises.
Call recording
Call recording may be available depending on plan, configuration, and compliance settings. Recording laws vary by jurisdiction. Some places require one-party consent; others require all-party consent. If your business records calls, use an appropriate disclosure.
Consent language
A simple disclosure is often enough for ordinary business calls, but regulated industries should use approved wording. Example: "This call may be recorded for quality and training." Do not rely on generic language if your legal or compliance team requires something specific.
SMS and opt-out
For SMS, honor opt-out requests. If a customer replies STOP, do not continue messaging unless they opt back in through an approved process. Campaigns require stricter compliance than one-to-one customer support replies.
Sensitive information
Avoid asking the AI to collect highly sensitive information unless your account has the right safeguards and a clear business need. Examples include full payment card numbers, medical details, legal facts, government IDs, or passwords.
Retention
Retention controls determine how long support conversations, transcripts, recordings, and related data stay available. Longer retention helps audits and coaching; shorter retention reduces exposure. Choose the policy that fits your business.
Enterprise compliance
Enterprise customers can discuss stricter controls such as call-center supervision, PII redaction, audit trails, SSO, SLA terms, and custom retention. Contact support or your account owner if you need a compliance review.
When in doubt
Ask support before launching a workflow that records sensitive calls, sends campaigns, collects regulated information, or changes deletion/retention settings. Include your industry, state or country, and the workflow you want to run.