Contact support and escalate urgent issues
Use the support channel that matches the urgency and sensitivity of the issue.
Best first step
For most questions, open Dashboard -> Support and ask the support agent. It can answer immediately from the help center and can escalate when needed.
Email support
Email support@bizrnr.com for account-specific support, setup questions, feature availability, and issues that do not expose sensitive security details.
Email billing@bizrnr.com for invoices, refunds, payment methods, tax details, or subscription questions.
Email security@bizrnr.com for suspected unauthorized access, exposed credentials, suspicious sessions, or security-sensitive reports.
What to include
Include:
- Your account email.
- Business name or tenant name.
- The affected page or feature.
- Exact error text if any.
- Date, time, and timezone.
- Screenshots or screen recordings when useful.
- IDs such as call ID, conversation ID, invoice number, or contact ID.
Urgent issues
Mark the issue urgent when BizRnR is currently failing to answer calls, route leads, accept payments, or protect account access. Describe the business impact in plain language, for example: "All forwarded calls are going to voicemail" or "We cannot log in to answer today's leads."
What support cannot do without verification
Support will not change billing, delete data, move phone numbers, disable security controls, or disclose private customer data without verifying account ownership.
Screenshots
Screenshots help support identify the exact page state. Capture the whole browser window when possible, including the URL path and visible error. Do not include full payment card details, passwords, or private customer information unless support specifically asks for a secure upload path.