Use the support agent, tickets, and help center
BizRnR support has three layers: self-serve help articles, the AI support agent, and human escalation when a question needs account-specific action.
Search the help center
Start at /help when you want written instructions. Browse by topic or search for the exact page, feature, or error message. Article pages include related articles and a feedback control so you can tell us whether the answer helped.
Ask the AI support agent
Open /support or Dashboard -> Support. The support agent searches the knowledge base and answers with citations when it is confident. It is best for how-to questions, troubleshooting, billing explanations, feature availability, and setup guidance.
When the agent escalates
The agent escalates when it cannot answer confidently, when the question requires sensitive account action, or when a human should review the issue. Sensitive actions include billing changes, refunds, account deletion, security incidents, compliance questions, phone routing changes, and production-impacting outages.
Tickets
Tickets collect support issues that need follow-up. A good ticket includes:
- Account email or tenant name.
- Page or feature affected.
- What you expected.
- What happened instead.
- Date and approximate time.
- Screenshots when available.
- Call ID, conversation ID, or invoice number when relevant.
Response expectations
For ordinary setup and how-to questions, use the help center or AI support agent first. For account-specific issues, support responds as soon as possible. Urgent production-impacting issues should include "urgent" in the subject or first message and describe the business impact.
Help us improve the KB
If an article is missing, unclear, or wrong, use the article feedback control or tell the support agent what you were trying to do. Escalated questions feed the KB gap review so the answer can become a real article.