Review calls, transcripts, recordings, and outcomes
The calls surface is the record of what your AI receptionist handled. Use it to audit quality, recover missed details, and improve the knowledge base.
Find a call
Open Dashboard -> Calls or the recent activity area on the main Dashboard. Filter by date, caller, status, or outcome when available. If you know the caller phone number, search the last four digits first.
Read the transcript
The transcript shows what the caller said, how the AI responded, and where the conversation turned. Review it when:
- A caller says the AI misunderstood them.
- A lead looks incomplete.
- You need the exact appointment request.
- You want to know which question caused a handoff.
Listen to the recording
Recordings are useful when tone matters or a transcript looks ambiguous. If recording is unavailable, check whether your plan, consent settings, and retention policy allow call recording for that account.
Understand outcomes
Common outcomes include answered, booked, qualified, escalated, abandoned, failed, or test call. A failed or abandoned status does not always mean BizRnR broke. It can also mean the caller hung up, the carrier dropped the call, forwarding was misconfigured, or the call was outside the configured answering rules.
Improve the AI from a call
If the AI gave a generic or incorrect answer, identify the missing fact and add it to your business profile, FAQs, receptionist prompt, or Business Page. Then run another test call. One corrected fact often fixes every future call with the same question.
Exporting call data
Use exports when you need accounting, quality review, or CRM reconciliation. Exports should include timestamps, caller identifiers, status, outcome, and channel metadata where available. Never share recordings or transcripts outside your business unless you have a legitimate operational reason.
When to contact support
Contact support if calls are missing from the dashboard, recordings fail for multiple calls, transcripts are consistently blank, or outcomes do not match the call content. Include the caller number, approximate call time, and expected outcome.