CRM Integration
BizRnR + ServiceTitan
AI dispatch and booking for ServiceTitan-powered home-service businesses.
How it works
BizRnR integrates with ServiceTitan so your AI voice agent can take service calls, qualify the job, and book dispatches directly into the ServiceTitan schedule. For HVAC, plumbing, and electrical contractors on ServiceTitan, this turns after-hours and overflow calls into booked jobs without paying for a 24/7 dispatcher.
Three ways small businesses use this
After-hours emergency dispatch
A homeowner calls at 11pm with a burst pipe. The AI takes the call, confirms the job type, books an emergency dispatch in ServiceTitan, and routes to the on-call tech.
Overflow during busy-season peaks
Summer AC season: when your dispatcher is already on another line, BizRnR picks up, qualifies the call type, and adds to the ServiceTitan schedule.
Maintenance plan renewals
BizRnR makes outbound calls to renew annual maintenance plans, books the service visit, and updates the customer record.
How to connect
1. Generate a ServiceTitan API client
In ServiceTitan: Settings → Integrations → API Application Access. Create a new client with booking and customer read/write scopes.
2. Configure in BizRnR
Settings → Integrations → ServiceTitan → paste client ID + secret. Confirm tenant ID.
3. Map job types + business units
Match BizRnR call categories to your ServiceTitan job types and business units so dispatches land in the right queue.
FAQs
Can BizRnR handle multi-business-unit dispatch?
Yes. HVAC vs plumbing vs electrical can route to different business units in ServiceTitan based on the call classification.
Does it support membership calls?
Yes. BizRnR detects membership customers from phone number lookup and prioritizes them in the booking flow.
What happens during ServiceTitan maintenance windows?
BizRnR queues the booking locally and retries when ServiceTitan is available. No call is lost during partner downtime.
Related case studies
Rodriguez HVAC: $184K in captured after-hours emergency revenue in 90 days
A Phoenix HVAC contractor went from missing 62% of after-hours emergency calls to catching 98% — and added $184K in captured revenue in the first quarter.
How Premier Real Estate Group grew booked showings 340% in their first month with BizRnR
A 12-agent real estate team in the Southwest deployed BizRnR and 3.4×d their booked showings in 30 days by answering inbound calls in under 2 rings, 24/7.
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