Using Call Center
What It Does
The Call Center feature gives you a centralized place to manage inbound and outbound calls directly within your BizRnR dashboard. Instead of juggling separate phone tools, you can handle customer conversations, track call activity, and keep communication tied to your existing contacts and records — all in one place.
How to Get Started
- Navigate to Call Center from your main dashboard menu.
- Set up your caller profile — confirm your display name and any routing preferences before making your first call.
- Connect or verify your phone number — follow the on-screen prompts to link a number to your account.
- Make or receive your first call — use the dial pad to place an outbound call, or wait for an inbound call to appear in your queue.
- Review call history — after each call, check the activity log to see duration, timestamps, and any notes attached to the record.
> Tip: Make sure your browser has microphone permissions enabled, or calls may not connect properly.
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Common Questions
Can I log notes during or after a call? Yes. You can add notes to a call record directly from the Call Center interface, keeping context attached to the contact for future reference.
What happens if I miss an inbound call? Missed calls are logged in your call history so you can follow up. Depending on your settings, you may also receive a notification alerting you to the missed call.
Can multiple team members use Call Center? Call Center is designed to support team use. Access and permissions depend on the roles configured in your account settings — check with your account administrator if you're unsure what level of access you have.