Set up inbound voice — answer every call

Set up inbound voice

Voice is the highest-converting channel on BizRnR. It's also the one with the most moving parts: a phone number, call forwarding, the AI receptionist's persona, and the knowledge base it draws from. This article walks you through all four.

Step 1: Your BizRnR phone number

You already have one — we provisioned it the moment you signed up. Find it on the dashboard at Settings → Voice → Your number. It's a real number; you can call it from your cell right now and the AI will pick up.

If you want a number in a specific area code (e.g., to match your business location), click Change number. We'll show you available numbers in that area code; the swap is instant and we forward existing calls to the new number for 30 days so nothing drops.

Step 2: Forward your business line to BizRnR

This is the part most people get wrong. You don't replace your business number with the BizRnR number — you forward it. That way calls you pick up still go to you, and only the missed ones reach the AI.

The forwarding code depends on your carrier:

• T-Mobile: dial **21*<bizrnr-number># to forward all calls; use *92*<bizrnr-number># to forward only on no-answer + busy
• AT&T: *21*<bizrnr-number># for all; *61*<bizrnr-number># for no-answer; *67*<bizrnr-number># for busy
• Verizon: log into MyVerizon → Manage Devices → Set up call forwarding (web only)
• Google Voice (the most BizRnR-friendly): Settings → Calls → Call forwarding → Add a forwarding number

Most teams pick conditional forwarding (no-answer + busy) so the AI only catches the calls you genuinely miss. If you want every call to go through the AI first (e.g., to qualify before bothering you), use unconditional forwarding.

Step 3: Configure the AI receptionist

Open Settings → Voice → Receptionist and set:

• Greeting — the first sentence the caller hears. Default: "Thanks for calling [your business], how can I help?" Most people customize this within a week of getting their first calls.
• Voice — pick from 12 ElevenLabs voices ranged across accents and energy levels. Listen to each before you commit.
• Speed — too fast and callers ask the AI to repeat itself; too slow and they hang up. The default 1.0x is right for most businesses; faster works for professional/B2B, slower for healthcare/elderly demographics.
• Hours — when the AI takes calls. Outside hours, we route to your voicemail. If you want 24/7 coverage, leave this on "Always".

Step 4: Feed the knowledge base

Without a knowledge base the AI sounds capable but generic. Add 5-10 FAQ entries at Settings → Knowledge base and the AI starts sounding like it works there. Examples that pay off:

• Hours, location, and parking
• Pricing tiers, rough quotes
• Service area / what you do and don't do
• Booking links + appointment lengths
• Insurance / payment methods

You can also paste in your full website content — we extract the relevant chunks automatically. Most teams add 10 entries in the first hour and another 5-10 over the first month as edge cases come up.

Test it

Call your BizRnR number from your cell. Try to:

1. Book an appointment ("Can I schedule for Tuesday at 2?")
2. Ask a pricing question ("How much do you charge for X?")
3. Ask something the AI shouldn't know ("Can you tell me my account balance?")

If any of those answers feel wrong, click into the call on the Activity tab. The transcript shows you exactly which knowledge-base entry the AI pulled from, or that it had nothing to draw from. Fix that gap and re-run the test — the AI will get it right next time.

What's next

Once inbound voice is humming, the next high-value work is usually improving your Business Page, CRM follow-up, and missed-call handling. Web chat, outbound campaigns, WhatsApp, and social messaging require separate plan or Enterprise availability; ask support before planning around them.